Shipping policy

FREE SHIPPING OVER 80$ 

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Europe & USA by FEDEX, USPS, DHL, DPD. 

SHIPPING TO OVER 200 COUNTRIES 

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you. 

LOST/MISSING PACKAGES 

CuddleMate are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge. 

CUSTOMS 

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. 

SHIPPING TIME 

Shipping time varies by location. These are our estimates: 

Location 

*Estimated Shipping Time 

United States 

6-10 Business days 

Canada, Europe 

6-10 Business days 

Australia, New Zealand 

12-14 Business days 

Central & South America 

8-14 Business days 

Asia 

8-12 Business days 

Africa 

8-14 Business days 

  

Max delivery time – 20 business days. 

*This doesn’t include our 1-3 day processing time. 

*All shipping times exclude clearance/customs delays 

TRACKING INFORMATION 

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”. 

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. 

WILL MY ITEMS BE SENT IN ONE PACKAGE? 

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. 

If you have any other questions, please contact us and we will do our best to help you out.