FAQ's

  1. Where do you ship to?

We ship our products to almost every country worldwide. If you are unsure whether we ship to your location, please contact us and we will be happy to assist you. 

  1. How can I contact you?

You can easily get in touch with us by sending an email to homcozyofficial@gmail.com or by filling out the contact form on our website. Our customer support team is available to assist you with any questions or concerns you may have. 

  1. Where are your products shipped from?

Our products are shipped from our suppliers located in various countries around the world. We ensure that all orders are processed and shipped in a timely manner to reach you as quickly as possible. 

  1. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your order. Please note that certain conditions apply, so we recommend reviewing our refund policy for more details. 

  1. How long does shipping take?

The shipping time may vary depending on your location. Generally, orders are processed within 1-2 business days and shipping can take anywhere from 7-20 business days. Please note that international orders may experience longer shipping times due to customs clearance procedures. 

  1. How do your plushies help with period cramps?

Our plushies come with a built-in hot water bottle, which provides soothing heat that helps to relax muscles and reduce menstrual cramps. Simply fill the hot water bottle with warm water, and place it inside the plushie for comforting relief.

  1. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can select your preferred payment method during the checkout process. 

  1. Are your products covered by a warranty?

Yes, all our products are covered by a warranty. The specific warranty period may vary depending on the product. If you encounter any issues with your purchase, please reach out to our customer support team and we will assist you in resolving the matter. 

  1. Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or through the shipping carrier's website. 

  1. Do the plushies need any special care?

Our plushies are designed to be easy to maintain. For regular cleaning, remove the hot water bottle and hand wash the plushie with mild detergent. Make sure the plushie is completely dry before using it again. Refer to our care instructions for more detailed guidance.